How it works
- You provide your sources: website address, texts, price-list PDFs, lists of documents, access map.
- When it picks up, the agent introduces itself as an artificial intelligence and mentions the recording.
- It answers using only what is in those sources.
- If the answer is not there, it says so plainly and offers a transfer or takes the caller’s details.
- The call summary shows the questions asked, which helps you fill the gaps in your information.
Industry by industry
- Town halls
Registry office hours, documents for a passport application, bulky-waste collection days: the agent answers from the town hall’s pages and documents and points callers to the relevant department.
- Tourist offices
The agent gives information on site opening times, the market calendar and guided tour departures, drawing on the brochure and events programme you provide.
- Medical laboratories
It gives the walk-in sample collection hours and reads out the preparation instructions written by the laboratory, without interpreting them; any question about a result is referred to the medical biologist.
- Pharmacies
The agent gives opening hours and the address of the duty pharmacy if you keep that information up to date; it answers no questions about a medicine or a dosage and transfers to the counter.
- Campsites
Season opening dates, pets allowed, pitch sizes, pool opening times: all answers taken from your welcome booklet in PDF.
- Gyms
The agent presents the membership options as they appear in your price list, the access hours and the group class timetable; a cancellation request is logged for the front desk.
- Notaries
Where the notary’s office has drawn up such lists, the agent lists the documents to gather for a sale or an estate; any question about a personal situation is passed on to the notary.
- Restaurants
Today’s menu, vegetarian options, wheelchair access, terrace: the agent answers from your menu and practical information sheet, and transfers any allergy question to the team.
- Self-employed nurses
The agent specifies the towns covered by the nursing rounds, the practice’s on-site hours and the documents to prepare, such as the prescription and the carte Vitale (the French health insurance card), before a first home visit.
- Hotels and holiday rentals
Check-in and check-out times, parking, breakfast, pets allowed: the agent draws on your welcome booklet and the description of the property.
What to set up
- Gather the sources: website URL, practical information sheet, price lists, document lists.
- Mark prices as indicative and specify what they include.
- List excluded topics: diagnosis, personalised advice, individual files.
- Choose what happens when information is missing: transfer, message-taking or referral to the website.
- Update the sources whenever opening hours or prices change.
What the agent does not do
The agent makes nothing up: if the information is not in your sources, it does not answer and hands over. It gives no medical advice, no legal opinion and no firm price, and does not consult any individual customer file.
Frequently asked questions
What happens when my opening hours change?
You update the relevant source text or document; the agent then relies on that new version to answer.
Can the agent quote a price?
It can quote an indicative price if it appears in your documents, presenting it as such. It does not draw up quotes and takes no payment.
Can we see which questions come up most often?
Every call is transcribed and summarised in the client area: you can spot the questions that went unanswered and add to your sources accordingly.