What’s new
Last updated: 18 October 2026
What Alyas can now do, by release date. Each line describes what you see in your workspace or with your customers, nothing more.
October 2026 8 updates
- Channels
WhatsApp and Messenger, in addition to your website chat
Your chat agent now answers your customers on WhatsApp and Messenger, with the same knowledge of your business as on your website. You connect it agent by agent from your workspace, subject to Meta approving your account.
- Channels
Messenger: when you reply, the agent steps back
If a member of your team replies to a customer on Messenger, the agent stops answering in that conversation and leaves it to you. A “Mark as taken over” button hands it back to the agent. You can also set a short delay before its first reply.
- Subscription
10-day free trial, no bank card
You try a chat agent for 10 days without entering a bank card. Nothing is charged when the trial ends: the agent stops until you choose a plan. The voice agent is included from the Pro plan.
- Agents
Appointments booked through chat: the time announced is the time in the calendar
An appointment booked in the chat now falls at the time announced to the customer, including after the change to winter time on 25 October. No more one-hour gap in your calendar.
- Agents
First and last name on every request and appointment
Your agent asks for the customer’s first and last name before recording a request or an appointment. On WhatsApp, the phone number is picked up automatically, so the customer does not have to enter it.
- Agents
A chat in your brand colours
Choose a light or dark theme, a secondary colour, your logo, the font and the side of the screen where the chat button appears. A live preview shows the result before it goes live.
- Agents
Your website is enough to create your agent
When you create an agent, you enter your website address: everything else (description, PDF documents) is optional. Each page of your site is read separately, so the agent can more easily find the right detail when it answers.
- Agents
Pausing an agent really stops it
A paused agent no longer answers on your website chat, on Messenger or on WhatsApp, and can no longer be started in a campaign. The agent menu offers “Activate”, “Pause” and “Resume”. You can still test it from your workspace.
September 2026 7 updates
- Agents
Test your agent while you set it up
On a chat agent’s page, a “Test live” panel stays next to the settings: you make a change, ask a question and see the answer straight away.
- Agents
A customisable chat, limited to your sites
Choose the display name, the colour, the welcome message and the text of the input field. You can also restrict the chat to a list of domains: a site that is not on the list cannot embed it.
- Follow-up
Listen to your calls again from the history
Every call in the history can be played back and downloaded. You can also read the transcript and the summary, along with the outcome of the call, and filter by status, agent or period.
- Subscription
Cancellation and invoices online
You cancel or reactivate your subscription from your workspace: cancellation takes effect at the end of the period you have paid for. The “Invoices and payment method” link opens your billing portal.
- Subscription
Create your account with Google or Facebook
The “Create my account” button lets you sign up in one click with your Google or Facebook account, with no extra password to remember.
- Agents
Your agent is prepared from your website, a PDF or a text
You provide your website address, a PDF or a few lines of text, and the AI pre-fills your business profile (activity, opening hours, address, frequently asked questions). You read it through, correct it and approve it. Nothing is created before you agree.
- Agents
A 5-step go-live checklist
From your workspace home page: create the agent, teach it about your business, talk to it, make it reachable, then serve a first real customer. Only the next step is highlighted, with the exact link to complete it.
August 2026 1 update
- Follow-up
See what your agent can actually do
A card on an agent’s page lists what it can do in its next conversation, the calendar that would be used for a booking and what it has done over the past 7 days. No black box.
July 2026 6 updates
- Agents
When the agent does not know, it hands over to you
If the chat agent does not know the answer, or if the customer complains or asks for a person, the conversation is marked “To take over” and you receive an email. You take it on, then click “Mark as taken over”.
- Agents
A shared knowledge base and one specific to each agent
Keep information shared by the whole business on one side, and information specific to one agent on the other. For each question, the agent looks up the relevant passages instead of keeping everything in mind, which keeps its answers precise when your content is large.
- Follow-up
All your requests in one place, exportable as CSV
When a chat visitor leaves their need and a way to contact them, the request appears in the “Leads” page: name, email, phone, need, channel, agent. You can export the list as a CSV file to work on it in your own tools.
- Follow-up
Calls and conversations in a single list, with a contact record
Filter by “Calls” or “Chat”, search the history, open a conversation and find the contact’s record beside it: the need expressed, notes and a button to call them back.
- Follow-up
An analytics dashboard built on your real data
Calls, conversations, appointments and cost over 7, 30 or 90 days, with the change from the previous period, the journey from calls to requests to appointments, and a table by agent. When there is no data yet, the screen says so instead of showing sample figures.
- Subscription
Track your usage and top up if needed
A gauge shows how much your agents have used. If your allowance runs out, the chat keeps answering, and you can buy a one-off top-up from your workspace without changing plan.
June 2026 2 updates
- Channels
Your agent’s chat can be embedded in your website
Copy a code snippet before the end of your site’s page: a chat bubble appears at the bottom of the screen, full screen on mobile. You can also embed it within a page using an inline frame.
- Agents
Your chat agent books appointments
Connect Google Calendar or Cal.com: the agent checks the free slots, suggests times to the customer and adds the appointment to your calendar.
Does your phone ring while you're busy working?
Try an Alyas chat agent free for 10 days, no card required. The voice agent is included from Pro.