Kitchen in full swing, and the restaurant phone still gets answered.
During service, the phone rings and nobody can pick up. The Alyas agent answers on the team’s behalf: opening hours, today’s menu, terrace, parking — and it takes the booking request.
What the agent does for you
Answer recurring questions using your information (opening hours, menu, prices, directions)
Take a booking request: date, time, number of covers, name, phone number
Create the appointment in Google Calendar or Cal.com if you use them
Transfer the call to the team for a special request (group, private hire)
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactA customer calls at 8:15 pm for a table for four on Saturday.
- Alyas agentThe agent says it is an AI assistant, then asks for the preferred time and the name.
- Alyas agentIt records the request and confirms it to the customer.
- YouYou find the call, its transcript and its summary in your dashboard.
Connected tools
Google Calendar and Cal.com connect from your account. Specialist restaurant booking software requires a compatibility check before going live.
Further reading
Solutions
Voice for your businessIndustries
Travel agenciesBlog
Restaurants: the phone that rings in the middle of the rushResources
AI on the phone: what the GDPR and the AI Act sayIndustries
CaterersIndustries
Hotels and holiday rentalsResources
WhatsApp Business for companies: the app, the platform and AI agentsIndustries
Reception venues
Other industries: Hospitality & tourism
Frequently asked questions
Will a customer calling to book know they aren’t speaking to someone from the front of house?
Yes: before even mentioning dates or covers, the agent says it is an AI assistant and that the call is recorded. If the customer would rather speak to the team, about a group menu for example, they ask and the call is transferred to the number you have configured. See also our guide to what the GDPR and the AI Act require.
What does the agent say when a customer asks whether a dish contains allergens?
It answers only from the information you have given it: if your menu details the allergens, it can list them; if not, it says so and notes the question so the team can call back. On a subject this sensitive, give it a clear instruction, such as always referring the caller to the front of house or the kitchen.
The restaurant’s number is on the window and in the guides: do we need to change it?
No. You set up call forwarding with your phone operator to the Alyas line — for example only when nobody picks up, if your operator offers this — and the number your customers know stays the same. A dedicated number is still possible if you prefer.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.