Why this feature
While you are in a meeting, on a job site or at the counter, the phone keeps ringing. Voicemail leaves the caller alone with their question.
The voice agent takes those calls, but it stays a team member you configure: its voice, the reply language, the number it hands over to, the time it can spend on a call. You then review what it did.
How it works
You create the agent by choosing “On the phone”, or you switch an existing agent to the voice channel.
You teach it your business: website, documents or text, as for all your agents.
You choose its voice from eight, each described by a style: natural, confident, young, clear, composed, upbeat, energetic.
You enter the transfer number and the maximum length of a call.
You assign it a phone number from its settings, then call it to test it: the workspace shows the number to dial.
What you control
The agent’s voice, from eight: four female and four male.
The transfer number: the agent can transfer the call to it when the caller asks.
The maximum call length. The settings screen shows 5 minutes by default and 120 at most; the call is cut off beyond that, which protects your minutes balance. A call is also hung up after 2 minutes without speech.
The reply language, set for all your agents from the account settings.
The booking time zone, so that the times announced to the caller are correct.
The introduction: the agent is instructed to introduce itself as an AI assistant.
Pausing: the agent no longer answers on the phone or in chat until you resume it.
Limits to know about
Worth knowing before you rely on it, stated plainly.
- A single transfer number per agent. There is no on-call rota, no time-based switching and no routing rules: the transfer goes to that number, when the caller asks.
- A single reply language for the whole account, with no automatic detection of the caller’s language. Make a test call in the language you want before relying on it.
- The agent has no number until one has been assigned to it, and number availability is confirmed with the Alyas team: if the number matters for your decision, write to us before signing up.
- Calls received use up the minutes in your plan; the details are on the pricing page.
- There is no sample playback on the settings screen: the surest way to hear the chosen voice is to call the agent.
Works with
Google CalendarConditions apply
Google account to connect for appointment booking.
Cal.comConditions apply
API key and event type to enter.
Your transfer lineAvailable
One number per agent, in international format.
Frequently asked questions
Can I choose the agent’s voice?
Yes, from eight voices: four female and four male, each with a short description of its style. You choose in the agent’s settings, and the surest way to judge the result is to call the agent.
Who can the agent transfer a call to?
To a number of your choice, one per agent, when the caller asks. It is not an on-call rota: if several people can answer, enter the one who should receive transferred calls.
What happens if a call goes on too long?
The call is cut off automatically at the maximum length you have set, so that a call left open doesn’t drain your balance. A call is also hung up after two minutes without speech.
Does the agent speak languages other than French?
You choose your agents’ language in the account settings. On the phone, the agent always speaks that language: make a test call before committing. In chat, it replies to the visitor in the visitor’s language.
How do I test my voice agent?
By calling it. Once the number is assigned, the workspace shows the number to dial for testing. You then find the call, its summary and its recording in the call history.
What does the agent do if it doesn’t know the answer?
It sticks to what you have taught it. If the caller wants to speak to someone, it can transfer the call to your transfer number. The “to take over” flag with an email belongs to chat: see the leads and human takeover page.
Around this feature
Feature
Calls: playback and contact recordRecording, transcript, summary and outcome of each call, plus the caller’s record.
Feature
Appointment bookingGoogle Calendar or Cal.com connected: free slots, appointment creation, and the limits to know about.
Feature
Knowledge baseWebsites, PDFs and notes as sources, the status of each source, smart search and shared knowledge.
Solution
Voice for your businessIt answers, notes the request and books the appointment.
Solution
AI phone systemEvery call greeted, understood, and handled or passed on.
Guide
AI on the phoneWhat an AI can do on the phone today, what it can’t, how a call unfolds and the steps to set up AI phone answering for your business.