On Saturdays, the driving school’s instructors are out on lessons when parents call.
On Saturday morning, all the instructors are out on lessons — and that is exactly when parents and future learners call. The Alyas agent answers their questions about enrolment and packages from your documents, and offers an appointment at the school.
What the agent does for you
Give information on packages — manual, automatic, accompanied driving — as described in your documents.
Go through the enrolment documents you have listed.
Answer a parent’s questions about how the training works and note their details for a callback from the manager.
Book enrolment appointments at the school via Google Calendar or Cal.com.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactA mother calls on a Saturday: her son has just turned 15 and she is wondering about accompanied driving (conduite accompagnée).
- Alyas agentThe agent says it is an AI, then answers using the information in your brochure: conditions, how it works, preliminary appointment.
- Alyas agentIt offers an enrolment appointment on Tuesday at 5:30 pm and books it in the school’s calendar.
- On Monday, the manager finds the transcript and the family’s number in the client dashboard.
Connected tools
Enrolment and assessment appointments booked via Google Calendar or Cal.com once connected; transfer to the office during opening hours.
Further reading
Resources
What is a callbot?Industries
Car garagesIndustries
Vehicle inspection centresSolutions
Chat for your businessUse cases
Answer recurring questions without tying up your team.Use cases
Phone appointment booking, straight into your calendar.Resources
AI on the phone: what the GDPR and the AI Act say
Other industries: Automotive & transport
Frequently asked questions
Will a future learner or a parent understand that they are talking to an AI?
The agent says so at the start of the call, along with the fact that the conversation is recorded, before talking about packages or enrolment. A parent who would rather speak to the manager or an instructor asks: the call is transferred to the configured number, or a callback is noted. See also our guide to what the GDPR and the AI Act require.
A learner calls the day before to cancel their driving lesson: what does the agent do?
It notes the learner, the lesson concerned and the reason, and flags it in the summary; the driving school cancels the lesson and applies its own rules. It can remind the caller of these cancellation rules if you have given it them.
The office is only open a few afternoons a week: how should forwarding be set up?
You set up forwarding to Alyas with your operator during closing hours, or permanently if you prefer, and the school’s number stays the same. During office hours, transfers can point to the reception line.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.