Why this feature
Fixing an appointment often takes several exchanges: a date suggested, a slot already taken, another date. Every back-and-forth ties someone up.
Here, the agent looks directly at your calendar. It only offers slots that are genuinely free, and checks the chosen slot one last time before creating the event.
How it works
You connect your calendar from your Alyas workspace: your Google account for Google Calendar, or your API key and the event type identifier for Cal.com.
You enable appointment booking on the agent and check the booking time zone, taken from your connected Google Calendar and editable.
The customer asks for an appointment, in writing in the chat or, depending on your set-up, by phone. The agent asks for the date wanted, with 30 minutes as the default length, then queries your calendar.
The agent announces the free slots, the customer picks one, and the agent collects their first name, surname and phone number. On WhatsApp and Messenger, the conversation serves as the contact.
The agent creates the appointment in your calendar and confirms it to the customer. With Cal.com, it may appear as “pending confirmation”.
What you control
The calendar used: the primary calendar of the connected Google account, or the Cal.com event type chosen.
Availability, which comes from your calendar: with Cal.com, whatever your event type allows; with Google Calendar, the free slots in your primary calendar, between 9 am and 7 pm.
The booking time zone, used for slots, the appointments created and the times announced.
The connection status, shown in the agent’s “What your agent can really do” card, which shows the connected calendar or “No calendar connected”.
Disconnecting the calendar, at any time.
Limits to know about
Worth knowing before you rely on it, stated plainly.
- The agent creates appointments. It does not move or cancel an existing appointment.
- In chat, appointment booking is not offered to restaurant-type or PlayPro agents.
- With no calendar connected, or if appointment booking isn’t enabled on the agent, it can’t book.
- A single chat conversation is limited to two appointments; beyond that, the agent sends the customer back to you.
- A slot in the past, or one that is no longer free at the time of booking, is refused: the agent then offers another slot.
- Alyas does not send confirmation text messages: the appointment appears in your calendar.
Works with
Google CalendarConditions apply
Connection of your Google account.
Cal.comConditions apply
API key and event type to enter.
Chat, WhatsApp, MessengerConditions apply
Channels where the agent can book, once the calendar is connected.
Frequently asked questions
Which calendars can I link?
Google Calendar and Cal.com. No other calendar is available today.
Can the agent move or cancel an appointment?
No. It creates appointments. To move or cancel one, the customer has to contact you and you change your calendar.
How does the agent know I’m available?
It checks your calendar at the time of the request. With Google Calendar, it reads the free slots in your primary calendar for the day requested; with Cal.com, it follows the availability of your event type.
What information does it ask the customer for?
Their first name and surname, then a phone number, except on WhatsApp and Messenger. The email address is optional.
Can appointments be booked by phone?
Yes, with the voice agent: once the calendar is connected, it checks availability and books live during the call.
Is there a limit on the number of appointments?
A single chat conversation is limited to two appointments. Beyond that, the agent invites the customer to contact you directly.
Around this feature
Feature
Voice agentVoice, transfer number, maximum call length and pause: the settings of the agent that answers.
Feature
Chat for your websiteYour agent’s widget: code to paste, name, colours, logo, font, position and allowed domains.
Feature
Leads and human takeoverThe exportable leads list, the alert email and the “to take over” signal when the agent doesn’t know.
Solution
Voice for your businessIt answers, notes the request and books the appointment.
Solution
AI secretaryYou work, it answers.
Guide
Online appointment bookingOnline or phone booking, connecting Google Calendar or Cal.com, and the settings that matter: how to take appointments without double bookings.