IVR without the "press 1".
A conversational IVR: callers state their request in plain language instead of pressing keys. Replace your touch-tone phone menu with an AI agent.
Who is it for?
Organisations running a touch-tone IVR that want an interactive voice response system able to understand requests phrased naturally.
The caller explains, the agent understands and directs.
Natural language understanding: no menus, no option trees
Direct answers to common questions from your own information, without needless transfers
Transfer to the number you configure when a human is needed
Transcript and summary of each call, to see what callers actually ask for
An example workflow
An illustration of how it works, to be adapted to your configuration.
- A customer calls a car dealership's service line.
- Instead of a key menu, the agent — disclosed as an AI — simply asks the reason for the call.
- "My car is in for repair, I'd like an update": the request is understood and the call transferred to the workshop.
- The next call, about opening hours, is answered directly with no transfer at all.
Frequently asked questions
What happens to my current IVR tree?
During setup, we take your existing tree and turn it into rules: what the agent handles itself and what needs transferring. Callers no longer sit through a menu; they simply explain what they need.
Can the conversational IVR route calls to several departments?
No, Alyas transfers to a single configured number, with no routing between departments. The agent answers common questions itself and only transfers the calls that need a person.
Do callers have to use specific words?
No, they describe their request in their own words, as they would to a person. The agent understands natural language and, if the request is unclear, asks a question to narrow it down.
How do I see why people really call?
Every call is transcribed and summarised in your workspace. You read requests as callers actually phrase them, rather than which key they pressed, and adjust the agent’s information accordingly.
Further reading
Resources
IVR: from “press 1” to conversational voice responseResources
Inbound call management: answer rate, waiting time and lost callsComparisons
Ringover alternative: do you need a cloud phone system or an AI voice agent?Industries
Town hallsIndustries
Medical laboratoriesIndustries
Block management agentsBlog
Auditing your voice menu in 30 minutes: call it yourself, count the steps, spot the dead ends
What does it cost?
Every monthly plan includes a number of call minutes. Prices and plan details are on the Pricing page.