At the height of summer, the tourist office answers every visitor on the phone.
First week of August: the queue at the counter grows while the phone rings about the château’s opening hours or this evening’s night market. The Alyas agent answers these calls using the opening hours and events calendar provided by the office.
What the agent does for you
Give the opening hours of sites, museums and activities from the information provided by the office.
Answer questions about the events calendar — markets, festivals, guided tours — according to the programme you keep up to date.
Absorb the call peaks of the high season, during the day and after the front desk has closed.
Also answer on your website through the chat widget, with the same information.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactFriday, 10 am, three visitors at the counter; a call comes in about the caves’ opening hours and pushchair access.
- After its AI announcement, the agent answers with the information the office has provided.
- The visitor asks about the weekend’s programme: the agent lists the events from the calendar supplied by the office.
- For a group request, the agent transfers to the configured office number; the call summary remains available in the client dashboard.
Connected tools
Chat widget on the office’s website, with the same information as on the phone. For an advice appointment, Google Calendar or Cal.com once connected.
Further reading
Industries
Town hallsSolutions
Chat for your businessUse cases
Answer recurring questions without tying up your team.Use cases
Phone reception in the evening, at weekends and during holidays.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Town halls: 10 questions that keep coming up at the switchboardBlog
Answering the phone in English at a French business: key phrases to greet, hold and transfer callersBlog
Tourist office: informing visitors without overwhelming the front deskIndustries
Libraries and museumsIndustries
Wine estates
Other industries: Public sector & non-profits
Frequently asked questions
Are tourists calling the office told that the front desk is being handled by an AI?
Yes, the agent says so before talking about opening hours or events, specifying that the call is recorded. A visitor who would like a travel adviser asks, and the call is transferred to the office’s configured number. See also our guide to what the GDPR and the AI Act require.
A visitor asks for a good restaurant or somewhere to stay: does the agent recommend any?
Only from those listed in the information provided by the office, for example the list of your members or partners. It invents no addresses and makes no personal rankings.
How can a tourist office test the agent before the high season?
A 10-day free trial, with no bank card required, lets you assess it on your real calls before the summer. After that, plans are monthly with minutes included, starting from the entry-level plan; the Pricing page gives the details.
How does the agent know about this week’s events?
It answers solely from what the office gives it: website, text or PDF of the events calendar. When you update this information, the agent answers with the new version.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.