At the counter or on duty, your pharmacy stays reachable.
At the counter, you serve the patient in front of you before picking up, and the pharmacy phone often rings unanswered. The Alyas agent answers for you: it gives opening hours and on-duty information from what you provide, and notes every request.
What the agent does for you
Give your opening hours, exceptional closures and the on-duty information you have entered
Note requests about a product’s availability for a callback from the team
Record the details of patients who would like the pharmacist to call them back
Transfer the call to the counter when a conversation with the pharmacist is needed
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactOn a Saturday evening, a caller is looking for the on-duty pharmacy.
- Alyas agentThe agent introduces itself as an AI and gives the on-duty information you have entered.
- For their question about a medicine, it offers a callback from the pharmacist.
- On Monday morning, the team finds the list of summarised requests.
Connected tools
Google Calendar and Cal.com if you offer consultations or check-ups by appointment. Pharmacy management software requires a compatibility check.
Further reading
Industries
Medical practicesIndustries
Medical laboratoriesSolutions
After-hours coverUse cases
Answer recurring questions without tying up your team.Resources
AI on the phone: what the GDPR and the AI Act sayResources
Professional voicemail greetings: 10 examples to adapt and the rules to followBlog
Pharmacy: protecting the counter from phone calls without giving up anything on adviceIndustries
Opticians and hearing aid centres
Other industries: Healthcare
Frequently asked questions
Will a customer on the phone understand that they aren’t speaking to the pharmacist?
The agent makes it clear from the start: it is an AI, and the call is recorded. When the caller wants a pharmacist, the call is transferred to the configured number, the counter’s for example, or a callback is noted if the team is busy. See also our guide to what the GDPR and the AI Act require.
What does the agent say if a caller asks which medicine to take for a symptom?
Nothing of substance: it recommends no medicine and comments on no symptom. It offers a conversation with a pharmacist, by transfer or callback, and reminds the caller of 15 or 112 for a serious situation if you have set this in its instructions.
All our patients know the pharmacy’s number: can we keep it?
Yes. Forwarding to Alyas is set up with your operator, permanently or only when the counter doesn’t pick up, depending on the options available, and the number stays the same. A dedicated number is also possible if you prefer to separate the call flows.
Does the agent know the on-duty pharmacies in my area?
It gives out only the on-duty information you provide and keep up to date. You can also configure it to direct callers to the official on-duty pharmacy service for your département.
No call or message left unanswered.
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