On-call handling that only wakes you for real emergencies.
On-call answering filtered by AI: genuine emergencies are transferred to your duty team, everything else is logged and summarised for the morning.
Who is it for?
Tradespeople, property managers, repair and maintenance companies that run night and weekend on-call duty.
Emergencies get through, the rest waits until morning.
Each call qualified against your own emergency criteria
Immediate transfer to the configured on-call number when the situation requires it
Non-urgent requests logged with transcript, summary and contact details
Runs 24/7, with no first-pickup rota to maintain
An example workflow
An illustration of how it works, to be adapted to your configuration.
- 2am: a tenant calls the property manager about a major water leak.
- The agent announces the recording, asks the planned questions and identifies a real emergency.
- The call is transferred to the duty technician's on-call number.
- A second call, about a blown corridor light bulb, is simply logged for the next day.
Frequently asked questions
How does the agent tell an emergency from an ordinary request?
It applies your own criteria, defined during setup: active leak, heating failure, lockouts… It asks the planned questions, then transfers the call if the situation matches an emergency.
How do I handle a rota of on-call technicians?
Alyas transfers to a single on-call number, which you can change when the duty changes hands. You can also use a dedicated on-call phone that passes from one technician to the next.
What happens to non-urgent calls at night?
They are logged with a transcript, summary and the caller’s details. Your team deals with them the next day, in whatever order it chooses, without being woken up.
Does on-call answering also run on public holidays?
Yes, the agent answers 24/7, public holidays included, with no rota needed for the first pickup. Only the transfer number has to reach someone who is available.
Further reading
Use cases
Screen urgent calls, at night and at weekends.Industries
Emergency call-outsIndustries
PlumbersIndustries
Heating engineersIndustries
LocksmithsIndustries
Breakdown & towingBlog
Call screening: sorting your phone calls when you are self-employed or run a businessBlog
Veterinary clinic: what to do with emergency calls when no one can pick upBlog
Organising an on-call rota: legal framework, tools and handover (France)Blog
False emergencies: the hidden cost for trades that run on-call dutyBlog
Maintenance on-call duty: who answers when the lift stops at night?
What does it cost?
Every monthly plan includes a number of call minutes. Prices and plan details are on the Pricing page.