The law firm answers the phone, even while you are in court.
Between two hearings, you cannot pick up — and a client who gets no answer dials another lawyer. The Alyas agent takes the call, notes the reason and contact details, then leaves a clear summary for your secretariat.
What the agent does for you
Screen requests for a first appointment and capture the caller’s contact details
Provide information on the firm’s practice areas and opening hours, based on the information you have supplied
Transfer urgent calls to the number you have configured
Offer a consultation slot through your connected calendar
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactA member of the public calls about a dispute with a neighbour while you are pleading in court.
- Alyas agentThe agent says it is an AI and that the call is recorded, then notes the reason without commenting on the substance.
- Alyas agentIt captures the caller’s name, phone number and availability for a first appointment.
- The transcript and summary are waiting for your assistant in the client dashboard: she calls back with the full context.
Connected tools
Connect Google Calendar or Cal.com so the agent can offer consultation slots. For law practice management software, a compatibility check is carried out with you.
Further reading
Solutions
After-hours coverUse cases
Complete messages: who is calling, what about, when to call back.Blog
Lawyers: answering the phone under the constraint of professional secrecyResources
AI on the phone: what the GDPR and the AI Act sayIndustries
NotariesIndustries
Bailiffs (commissaires de justice)
Other industries: Legal & accounting
Frequently asked questions
Doesn’t announcing an AI to an anxious caller risk making them hang up?
The announcement is short — AI assistant, call recorded — and comes with a clear way out: the caller can ask to speak to a lawyer or to your assistant. The agent then transfers to the number you have configured, or logs the request for a callback. See also our guide to what the GDPR and the AI Act require.
An existing client calls to find out how their case is progressing: what does the agent say?
It gives no information about any case, even to the client concerned: it has no access to it. It notes the request and the best time to call back, or transfers the call according to your instructions.
How does the agent offer consultations without clashing with my court hearings?
It offers only the free slots in the Google Calendar or Cal.com calendar you have connected. Block out your hearings, travel and meetings there: the agent will not offer them to callers.
Can the agent answer a legal question?
No. It is configured never to give legal advice or comment on a case. It welcomes callers, captures their contact details and transfers to the firm when the situation requires it.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.