Past midnight, the hotel or holiday rental is still answering its guests.
Late arrival, access code, parking, pets: questions come in at all hours. The Alyas agent answers on the phone and on your website, using your information.
On the phone, in this line of work
In a hotel, a gîte or a furnished holiday let, calls follow the guests’ rhythm rather than the front desk’s. Before the stay, people ask whether there is a room left for the weekend, whether the dog is welcome, whether a cot is provided. On arrival day, they warn of a delayed train, look for the car park entrance, ask how to collect the keys after closing. During the stay, it is breakfast times, the wifi or a recommendation for dinner.
These questions often come in the evening and at night, or while the owner of a rental is cleaning between two departures, away from their phone. In a small establishment without a night porter, they are the one keeping the phone on the bedside table. A guest who reaches nobody in front of a locked door is left with a bad memory of their arrival. And the person who wanted to book direct turns to a booking platform.
The Alyas agent answers the phone and also replies, with the same content, in the chat widget on your website. It relies on what you have written: arrival procedure, house rules, services, access. You decide what it may share, a key box code for example. It takes booking requests with the dates and contact details, without touching your PMS or your channel manager, and takes no payment. For a problem during the stay, it directs the call to the single line you have chosen, reception’s or the owner’s.
What the agent does for you
Answer questions about check-in and check-out times, access, parking and services
Take a booking request and the guest’s contact details
Also answer in writing with the chat widget on your website
Transfer to reception for a problem on site
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactA guest calls at 11 pm: they will be arriving late.
- Alyas agentThe agent repeats the arrival procedure you have provided.
- Alyas agentIt notes the message and passes it on to your team.
- The call summary is in your dashboard.
Connected tools
Google Calendar and Cal.com. Hotel software (PMS) and channel managers require a compatibility check.
Further reading
Industries
RestaurantsIndustries
CampsitesSolutions
Call answeringUse cases
Phone reception in the evening, at weekends and during holidays.Blog
Restaurants: the phone that rings in the middle of the rushResources
AI on the phone: what the GDPR and the AI Act sayBlog
Answering the phone in English at a French business: key phrases to greet, hold and transfer callersBlog
Hotels: who answers the phone at night, and what French regulations requireBlog
Campsite: handling calls in high season without neglecting receptionIndustries
Reception venuesIndustries
Wine estates
Other industries: Hospitality & tourism
Frequently asked questions
Will a guest calling at night know they aren’t speaking to the receptionist?
The agent introduces itself as an AI as soon as it answers and states that the conversation is recorded. The guest can ask to reach someone: the call is transferred to the configured number, the manager’s or the night porter’s for example, or their request is noted for the morning. See also our guide to what the GDPR and the AI Act require.
What does the agent do if a guest calls because the key box won’t open?
It repeats the arrival procedure you have provided, but gives out a code only if you have explicitly put it in its information. For a problem on site, the safest instruction remains a transfer to the number you have configured.
Can my website chat give the same answers as the phone?
Yes: the chat widget installs on your website and relies on the information provided to the agent — access, times, services. Guests who prefer to write get an answer at any hour, without you changing your number.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.