Escape rooms, paintball, bowling: phone bookings, straight into PlayPro.

Leisure venues get a lot of calls about the same things: availability, prices, number of players. Connected to PlayPro, the Alyas agent checks the real time slots and creates the booking in your system.

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On the phone, in this line of work

An escape room, a bowling alley or a paintball field mostly gets calls from people organising an outing: is there still a room free tonight, what is the minimum number of players, from what age, is special clothing needed, can young children come. Then there are birthday parties, stag and hen dos and company team outings, which call for more detail on how the session runs, how long it lasts and how many people are taking part. Some callers are still torn between two activities and simply want help choosing.

These requests peak on Wednesdays, at weekends and during the school holidays — exactly when the team is briefing players, refereeing a game or running the lanes. With no answer, the group falls back on a competing activity, and a slot that had found takers stays empty. After closing, the calls keep coming, with nobody to take down tomorrow’s plans to play. Parents organising a birthday party compare several venues in the same evening and go with the one that answered.

When your venue works with PlayPro, the Alyas agent checks availability, packages and prices there, offers the free times and creates the booking once the caller has confirmed their choice. Depending on your payment settings, it may still need to be approved by the team. A company outing or a private hire falls outside this scope: the agent then switches the call to the line you have designated. The rest of the time, it presents your activities, reminds callers of the rules of the game and the safety instructions, and explains how to get there, based on the information you have given it.

What the agent does for you

Present your venue’s activities, packages and prices
Check the available slots in PlayPro for the requested date
Create the booking in PlayPro once the customer has confirmed
Transfer to the team for a large group or a request outside the usual scope

An example workflow

Illustrative example

A scenario written to show how it works: it is not the recording of a real call.

The contactA customer calls about six players on Sunday afternoon.
Alyas agentThe agent checks PlayPro and offers the free slots.
The customer chooses; the agent recaps the activity, the time and the price.
The booking is created in PlayPro.

Connected tools

PlayPro integration: the agent reads your venue’s time slots, offers and prices, and creates the booking there.

Other industries: Leisure

Frequently asked questions

Are players who book told that an AI is taking their call?

The agent says so in its very first sentence, along with the fact that the call is recorded. For a birthday party or a team-building event they would rather organise with the team, the customer can ask for a human: the call is transferred to the configured number. See also our guide to what the GDPR and the AI Act require.

Can the agent enforce an activity’s minimum age or number of players?

It applies the conditions you give it — minimum age, number of players per room or per lane, an adult being present — and reminds the customer of them before offering a slot. A request outside these rules is noted for your team or transferred, according to your instructions.

Do I need to be using PlayPro already for the agent to book on my behalf?

For automatic booking, yes: once the integration is connected, the agent reads the slots, offers and prices in your PlayPro and creates the booking there. Without PlayPro, it provides information about your activities and captures requests, which you find with their summary in your client dashboard.

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