After-hours answering: your line stays open when the office closes.
After-hours answering service powered by AI: evenings, weekends, holidays and call peaks covered, every conversation transcribed and summarised.
Who is it for?
Businesses whose customers call in the evening, at weekends or during holidays, and that no longer want to lose those calls.
No call lost, even outside opening hours.
Available 24/7, including public holidays and annual closures
Call peaks handled without mobilising your team
Requests logged with transcript and summary, ready for the next working day
Transfer to a configured number when a call needs immediate handling
An example workflow
An illustration of how it works, to be adapted to your configuration.
- Saturday, 7pm: a client calls an estate agency that has already closed.
- The agent announces the recording, then answers questions about listings using the agency's information.
- It notes the viewing request and captures the client's contact details.
- On Monday morning, the team reads the summary and calls back first thing.
Frequently asked questions
When does the after-hours service take over?
Switchover hours are set with you during setup: evenings, weekends, public holidays or annual closures. You can also hand every call to the agent, 24/7.
How do I find the calls received while we were closed?
Each request is logged with its transcript, summary and the caller’s details. When you reopen, your team reviews the history and calls back the requests that need it first.
Can an urgent call still reach someone in the evening?
Yes, if you configure a transfer number: the agent forwards the calls your instructions flag for immediate handling. For proper night-time emergency triage, our on-call answering solution is a better fit.
Does the service also cover daytime call peaks?
Yes, the agent can pick up during busy hours, when your team is already on the phone. Those requests are logged like any other, without pulling your staff away.
Further reading
Use cases
Phone reception in the evening, at weekends and during holidays.Industries
LawyersIndustries
Funeral directorsIndustries
VetsIndustries
PharmaciesIndustries
Self-employed nursesBlog
Hotels: who answers the phone at night, and what French regulations requireBlog
Weekend phone cover: how to handle Saturday and Sunday calls without wearing the team outBlog
Voicemail: why customers don’t leave a messageBlog
Out-of-hours care or phone answering service: do not confuse themBlog
Night-time phone cover: how to organise the response to calls
What does it cost?
Every monthly plan includes a number of call minutes. Prices and plan details are on the Pricing page.