Alone in a cellar with your measuring device, you no longer miss the call from the agency with a sale to sign.
A diagnostic surveyor almost always works alone: in a cellar with a head torch, on a roof terrace, behind a measuring device. Meanwhile a seller, an agency or a notary is looking for a slot, and whoever answers first gets the job. The Alyas agent takes the quote or appointment request in your place.
On the phone, in this line of work
A request for diagnostics almost always arises from a dated event: a sale agreement to sign, a letting, a deed at the notary’s. Callers do not compare for long. They ring three firms in a row and keep the one that answers with a date. Every call missed during a two-hour visit is a quote request that goes to the competitor.
What has to be produced for a property depends on its nature and on the transaction: that is your trade, not the agent’s. It collects the description of the property as the caller gives it (address, type, surface area, year of construction, sale or letting, deadline) and leaves it to you to decide when you ring back.
What the agent does for you
Take a quote request: address, flat or house, approximate surface area, year of construction if known, sale or letting.
Note the caller’s deadline (date of signing the sale agreement or deed, tenant moving in) so that you can prioritise your call-backs.
Offer a visit in Google Calendar or Cal.com and log the access details: floor, caretaker, key handover, whether the owner will be present.
Give your general information (area covered, usual turnaround, documents to prepare) and transfer to your number the urgent call from an agency or a notary.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactThursday, 11:40 am: an estate agency negotiator calls, a sale agreement is to be signed next week on a 1970s three-room flat.
- Alyas agentThe agent says it is an AI, then notes the address, the type of property, the surface area, the year of construction and the signing date.
- Alyas agentShe asks which diagnostics have to be ordered: the agent does not decide, it logs her question and says that you will confirm the list when you ring her back.
- Alyas agentIt offers Friday morning for the visit, created in your calendar; the transcript and the summary are waiting when you come out of the cellar.
Connected tools
Visits booked in Google Calendar or Cal.com once connected. Transfer to the number you configure, one per agent. The agent is not linked to your report-writing software or to your invoicing.
Further reading
Other industries: Property & services
Frequently asked questions
A seller asks which diagnostics they must have done for their house: what does the agent reply?
It does not answer that question. It collects the description of the property and the context (sale, letting, deadline), explains that the professional will confirm the list for that specific property, and offers an appointment or a call-back. No obligation is quoted from memory or in general terms. See also our guide to what the GDPR and the AI Act require.
An owner wants to know whether their old energy performance certificate (DPE) is still valid: can the agent say?
No: validity depends on the date it was carried out and on the rules in force. Service-public.gouv.fr (France) states, for example, that a DPE is in principle valid for 10 years, but that those drawn up between 1 January 2018 and 30 June 2021 have no longer been valid since 1 January 2025. The agent notes the date the caller gives and their contact details, and you do the answering.
Agencies and notaries often call me at the last minute: how does the agent deal with them?
You tell it which calls to keep for transfer to your mobile, for example a signing due within forty-eight hours. The other requests are noted with the deadline given, and you ring them back in the order of your choice.
A client rings back to get their report: can the agent send it?
No, it has access neither to your reports nor to your files. It notes the name, the address of the property and the call-back number, and the request is waiting for you in summary form in the client dashboard.
Sources
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.