Even on a stormy day, the insurance agency’s switchboard stays calm.
On the day of a hailstorm, your agency gets more calls in an hour than in an ordinary week. Alyas takes every report, records the circumstances of the claim and leaves your advisers free to handle the files.
What the agent does for you
Collect the first details of a claim: date, place, circumstances
Capture the contact details of prospects asking for an insurance quote review
Note the subject of each call so the right person at the agency calls back
Transfer serious situations to your dedicated line without delay
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactA policyholder calls after water damage affecting two rooms.
- Alyas agentThe agent says that it is an AI and that the call is recorded, then notes the policy number, the date and the circumstances.
- According to your instructions, it explains that an adviser will call back to open the file.
- The structured summary is waiting for the claims handler in the client dashboard.
Connected tools
Google Calendar or Cal.com allow appointments to be booked at the agency. For your policy management tool, compatibility is checked beforehand.
Further reading
Industries
Estate agenciesIndustries
BrokersSolutions
AI phone systemUse cases
Take calls when the line is already busy.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Building managers (syndics): handling co-owners’ emergency calls at nightBlog
Insurance agency or brokerage: keeping the phones going on a storm dayBlog
The right to speak to a human when dealing with an AI: what the texts really sayBlog
Insurance or credit broker: answering calls quickly without stepping outside the legal framework
Other industries: Property & services
Frequently asked questions
Will a policyholder making a claim know that an AI assistant is taking their details?
Yes: the agent introduces itself as an AI and mentions the recording before asking for the policy number. A policyholder who wants an adviser says so, and the call is transferred to the agency’s configured line or a callback is noted. See also our guide to what the GDPR and the AI Act require.
A prospect calls about car or home insurance: can the agent give them a quote?
No, it does not price any policy. It notes the type of policy sought, the situation described and the contact details, then offers an appointment at the agency through the connected calendar.
How much does the agent cost for an agency that gets surges after every spell of bad weather?
Plans are monthly, with call minutes included, starting from an entry-level plan; the right choice depends on the volume in your busiest months. The Pricing page details each plan, and the 10-day trial with no card required lets you get a feel for it.
Can the agent handle a claim from start to finish?
No. It collects the first details — policy, date, place, circumstances — and passes them on in a structured summary. Opening and handling the claim remain in your advisers’ hands.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.