Co-owners’ incident reports reach the managing agent at any hour.
A water leak on the third floor, a broken-down lift, a stuck car park gate: co-owners call when the incident happens, not during office hours. Alyas logs every report and transfers emergencies to your on-call service.
What the agent does for you
Take incident reports: water damage, lift breakdown, water ingress
Identify the building, block and unit concerned for a quick response
Answer co-owners’ practical questions based on the information you have provided
Transfer emergencies that threaten the common areas to the on-call service
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactAt 9 pm, a co-owner reports a leak coming through their ceiling.
- Alyas agentThe agent states straight away that it is an AI and that the call is recorded, then pins down the building, the floor and the unit.
- Judged urgent according to your instructions, the call is transferred to the configured on-call number.
- The property manager finds the time-stamped summary first thing the next morning.
Connected tools
Appointments with co-owners are scheduled via Google Calendar or Cal.com. For co-ownership management software, a compatibility check comes before any set-up.
Further reading
Industries
Estate agenciesIndustries
InsuranceSolutions
Conversational IVRUse cases
Screen urgent calls, at night and at weekends.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Building managers (syndics): handling co-owners’ emergency calls at nightBlog
Property managers (syndics): organising daytime phone reception for co-ownersIndustries
Social landlordsIndustries
Property diagnostic surveyorsIndustries
Cleaning companies
Other industries: Property & services
Frequently asked questions
Does a co-owner reporting a leak know they are speaking to an AI?
Yes: the agent says so straight away and states that the call is recorded, which leaves a record of the report. If the co-owner wants to speak to someone, the call goes to the configured number, your on-call service for example. See also our guide to what the GDPR and the AI Act require.
A co-owner calls to dispute their service charge demand: what does the agent do?
It comments neither on the amount nor on how the charges are split. It notes the building, the unit and the subject of the dispute, then passes it on to the property manager with the call summary.
How does the agent know which buildings we manage?
You give it the list as text or a PDF: addresses, blocks, emergency instructions specific to each residence. It relies on this information to locate the report and apply your criteria.
Can the agent tell an emergency from an ordinary report?
Yes, based on the criteria you define: emergencies are transferred immediately to the on-call service, other reports are logged with a summary in your client dashboard.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.