The physio’s or osteopath’s hands are busy — their phone answering isn’t.
A physiotherapy or osteopathy session is done with both hands on the patient, while calls pile up on the answering machine. Alyas runs the practice’s phone answering: it answers, books appointments in your calendar and summarises every conversation.
What the agent does for you
Answer questions about how sessions work, opening hours and access to the practice
Book a slot in your Google Calendar or Cal.com calendar
Note cancellations and rescheduling requests so you can get back to the patient
Capture new patients’ contact details along with the reason for their visit
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactAn athlete calls after a sprain to book a first session.
- Alyas agentThe agent introduces itself as an AI and notes how the injury happened.
- Alyas agentIt books the first available slot in your calendar.
- Between two patients, you read the summary in your dashboard.
Connected tools
Google Calendar and Cal.com for your session slots, once connected. Other appointment booking tools require a compatibility check.
Further reading
Industries
Medical practicesIndustries
Self-employed nursesSolutions
Virtual receptionistUse cases
Call your customers the day before to confirm their appointment.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Medical practice: reduce unanswered calls without hiringBlog
Appointment no-shows: why people miss appointments and how to reduce no-shows in a practice or trade businessBlog
Freelance secretary or AI voice agent: who does what, and when to combine the twoResources
Online appointment booking: choosing your tool and linking it to the phoneIndustries
Speech therapists, psychologists, podiatristsIndustries
Opticians and hearing aid centres
Other industries: Healthcare
Frequently asked questions
Will my regular patients understand that it’s no longer me picking up?
The agent says so clearly at the start of each call: it is an AI, and the conversation is recorded. If a patient wants to speak to you, the call is transferred to the number you have configured, or their callback request is waiting for you at the end of the session. See also our guide to what the GDPR and the AI Act require.
A patient asks whether they need a prescription to come: what does the agent say?
It answers from what you have told it about your procedures: prescription, documents to bring, how a first session works. It does not comment on the patient’s medical situation and passes on any question that falls outside this scope.
What budget should I plan for a practice where I work alone?
Plans are monthly, with call minutes included, starting from an entry-level plan. The 10-day free trial, with no bank card required, lets you measure your own call volume before choosing; everything is detailed on the Pricing page.
Can the agent answer only during my sessions?
The agent answers the calls you forward to it. You stay in control of forwarding your line: all the time, when there is no answer or during the time slots of your choice, depending on your phone operator’s options.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.