At the veterinary clinic, no pet owner gets the answering machine any more.
When the whole team is in surgery or consultations, worried owners get the clinic’s voicemail. The Alyas agent handles the veterinary phone reception: it listens to the reason for the call, follows the instructions you have set and passes on every request.
What the agent does for you
Note the species, the reason for the visit and how worried the owner is
Offer a vaccination or consultation appointment in the clinic’s calendar
Give your opening hours and your instructions for preparing before a visit
Transfer the call to your number immediately if an animal is in distress
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactAn owner calls: their cat has not eaten for two days.
- Alyas agentThe agent introduces itself as an AI and gathers the relevant information.
- Alyas agentIt follows your instructions and offers the first available consultation slot.
- YouYour team finds the full summary in the client dashboard.
Connected tools
Google Calendar and Cal.com for consultations, once connected. Veterinary practice software requires a compatibility check.
Further reading
Industries
Medical practicesSolutions
After-hours coverUse cases
Screen urgent calls, at night and at weekends.Use cases
Phone appointment booking, straight into your calendar.Resources
AI on the phone: what the GDPR and the AI Act sayResources
Professional voicemail greetings: 10 examples to adapt and the rules to followBlog
Veterinary clinic: what to do with emergency calls when no one can pick upIndustries
Pet groomers and boarding kennels
Other industries: Healthcare
Frequently asked questions
Will an owner worried about their pet know they are speaking to an AI?
Yes: even with a caller in a hurry, the agent starts by saying that it is an AI and that the call is recorded. An owner who wants to speak to a vet or a veterinary nurse can ask, and the call is transferred to the number configured by the clinic. See also our guide to what the GDPR and the AI Act require.
An owner reports that their dog has swallowed something toxic: how does the agent react?
It gives no care advice and does not assess the seriousness itself. After noting the species and what was swallowed, it follows the instruction set for this case: an immediate transfer to the configured number or giving out the details of your out-of-hours service.
Do I need an online calendar for the agent to book vaccination appointments?
For it to book them itself, yes: Google Calendar or Cal.com, connected from your account. With veterinary software, a compatibility check is needed first; failing that, the agent notes the animal, the reason and the contact details so reception can set the slot.
Can the agent direct callers to an out-of-hours veterinary service?
Yes, provided you give it the information: put the number or the out-of-hours instructions in its settings and it will pass them on to the callers concerned, including outside your opening hours.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.