A scale and polish in progress no longer stops your dental practice from answering.
A scale and polish does not stop for a phone call, and the waiting room comes before the ringtone. Alyas takes over the dental practice’s phone reception: it answers practical questions, offers appointments and logs every request.
What the agent does for you
Answer practical questions: opening hours, access, preparing for a first appointment
Book a check-up or treatment appointment in a slot in your calendar
Take down the patient’s description of their discomfort and their contact details for a callback
Switch the call to your direct line according to the instructions you set
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactA patient calls: a tooth broken after a knock.
- Alyas agentThe agent introduces itself as an AI and notes what happened.
- Alyas agentIt records their contact details and says the practice will call back.
- YouYou read the summary and decide when to get back to them.
Connected tools
Google Calendar and Cal.com manage your slots once connected. Dental practice management software requires a compatibility check.
Further reading
Industries
Medical practicesIndustries
Physios & osteopathsSolutions
Virtual receptionistUse cases
Call your customers the day before to confirm their appointment.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Medical practice: reduce unanswered calls without hiringBlog
Remote medical secretary: what to check before outsourcing your practice’s secretarial workBlog
Dental practice: answering well when a patient calls because they are in painIndustries
Opticians and hearing aid centres
Other industries: Healthcare
Frequently asked questions
Will a patient who is anxious about dental treatment be told they are speaking to an AI?
In the very first seconds, plainly: the agent states that it is an AI assistant and that the call is recorded. If the patient would rather be reassured by someone from the practice, they ask, and the call is transferred to your configured line or a callback is noted. See also our guide to what the GDPR and the AI Act require.
A patient wants to know how much their crown or implant will cost: what does the agent say?
It gives no figure: the cost depends on the treatment plan and the quote drawn up at the practice. It notes the question and offers an appointment or a callback to discuss it with the dentist.
How do I link the agent to the dental practice’s calendar?
If your slots are in Google Calendar or Cal.com, you connect them from your account and the agent books appointments there directly. With dental practice management software, we start with a compatibility check; in the meantime, the agent collects requests for reception to enter.
How does the agent handle a patient who calls in severe pain?
It takes down a description of the situation and the contact details, then follows your instructions: offer the next available slot, announce a callback from the practice or transfer the call to your line. It never gives an opinion on the pain itself.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.