A poodle under the clippers, both hands full: the groomer’s phone still gets answered.
A wet dog on the table, clippers in hand: you cannot pick up, and the owner who rings back within the minute does not always have the patience to wait. The Alyas agent answers for the grooming salon and the kennel: it books appointments, gives information on possible stays and repeats the rules you have given it.
On the phone, in this line of work
The business runs in fits and starts. Grooming requests pile up before the festive season or a family wedding, and boarding requests build up as the school holidays near. Add the last-minute calls: an owner stuck in traffic, a dog to drop off earlier than planned, a collection that will be an hour later.
The house rules are yours. Vaccinations required to board, drop-off and collection times, items to bring: the agent repeats them as you have entered them, without presenting them as a general rule and without checking a health record. A question outside its information is noted for you to call back.
What the agent does for you
Book a grooming appointment: species, breed, approximate size or weight, the service wanted (bath, clip, de-matting), in Google Calendar or Cal.com.
Indicate boarding availability from the calendar where you enter the stays, then note the request: dates, number of animals, age and contact details.
Give your kennel’s rules: vaccinations required, items to bring, drop-off and collection times, as you have entered them.
Take the message of an owner who is running late or changing dates, and pass it on in the summary, or transfer the call to your mobile.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactLate June, 5:50 pm: the groomer is finishing a golden retriever when a customer calls, she is away from 12 to 26 July and is looking for a kennel for her border collie.
- Alyas agentThe agent says it is an AI, checks the calendar of stays and confirms that those dates are still open for a request.
- Alyas agentIt recalls the vaccinations the kennel requires and the items to bring from your list, notes the dog’s name, then offers a grooming session on Wednesday at 2 pm in your calendar.
- The boarding request is summarised in the client dashboard: you confirm it the next day by ringing the owner.
Connected tools
Google Calendar and Cal.com for grooming and for entering stays. Transfer to the number you configure, one per agent. A chat widget is possible on the website, or WhatsApp. No link to kennel management or till software.
Further reading
Industries
VetsIndustries
Hair and beauty salonsUse cases
Phone appointment booking, straight into your calendar.Use cases
Call your customers the day before to confirm their appointment.Blog
Appointment no-shows: why people miss appointments and how to reduce no-shows in a practice or trade business
Other industries: Beauty & wellness
Frequently asked questions
Will a customer who has trusted you with their dog for years accept talking to an AI?
There is nothing to guess: the agent says from the start that it is an AI assistant and that the call is recorded. The owner who wants to speak to you asks, and the call is transferred to the configured number; otherwise, the request is noted so that you can ring back. See also our guide to what the GDPR and the AI Act require.
An owner asks which vaccinations are compulsory for boarding: does the agent answer?
It states the vaccinations your kennel requires, as you have entered them, making clear that these are your admission conditions. It does not present them as a general obligation and checks no document: the record remains to be checked when the animal arrives.
An owner mentions that their dog does not like being handled: where does that information go?
The agent notes it word for word in the appointment summary. You then decide whether to accept the animal, allow more time or ring before the session. It gives no view on the animal’s behaviour.
What happens when an owner says they will be late for collection?
The agent takes the message with the name, the animal’s name and the arrival time given. If you want to be reached immediately, you tell it to transfer the call to your mobile; otherwise, the message is waiting in the client dashboard.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.