Spa or wellness centre: treatments and gift vouchers explained, even mid-treatment.
Hands busy with a massage, your therapist cannot pick up, and the call about a last-minute gift voucher goes elsewhere. The Alyas agent answers during treatments, gives information about your services and offers a slot in your connected calendar.
What the agent does for you
Answer while the team is in the treatment rooms: treatments, durations, preparing for the appointment, based on the information you have entered.
Give information on gift vouchers — packages, validity, collection at the spa — from your information, with no online sales.
Offer a treatment slot via Google Calendar or Cal.com once connected.
Capture special requests (duo treatment, private hire, hen party) with contact details for a callback.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactThursday, 11 am, two therapists in treatment rooms; a client calls to give her sister a duo treatment.
- Alyas agentThe agent introduces itself as an AI and describes your duo packages and how gift vouchers work, using your information.
- The client would rather book directly: the agent offers a Saturday slot in your connected calendar.
- Between two treatments, the team finds the call summary and the booked appointment.
Connected tools
Google Calendar or Cal.com for appointment booking once connected. For your treatment booking software, a compatibility check is required.
Further reading
Industries
Hair and beauty salonsIndustries
GymsSolutions
Call answeringUse cases
Phone appointment booking, straight into your calendar.Industries
Tattoo artistsResources
AI on the phone: what the GDPR and the AI Act sayBlog
Hair salon: when the phone interrupts your services
Other industries: Beauty & wellness
Frequently asked questions
Doesn’t an AI voice spoil the hushed atmosphere the spa wants to create?
The agent simply states at the start that it is an AI and that the call is recorded, then gives information about your treatments from what you have provided. A client who would rather speak to a therapist asks: the call is transferred to the spa’s configured number, or a callback is noted between two treatments. See also our guide to what the GDPR and the AI Act require.
A pregnant client asks whether she can have a massage: what does the agent say?
It gives no opinion on whether a treatment is suitable during pregnancy or for a health condition. It can mention the precautions you have included in your information and notes the request so the therapist can discuss it with her.
The spa’s line is also used for gift vouchers: can we keep it?
Yes: forwarding to Alyas is done through your operator, and your clients keep calling the number they know. You can also opt for a dedicated number if you would rather keep the current line at reception.
Can the agent sell a gift voucher over the phone?
No. It gives information on your packages and how they work, captures the caller’s contact details, and your team completes the sale at the spa or through the channel of your choice.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.