The salesperson is behind the wheel on a test drive when the buyer who saw the advert calls: the dealership answers.
An advert has just gone live and the dealership phone rings, while the salespeople are out with customers or in a trade-in appointment. The buyer who gets nobody calls the dealership down the road. The Alyas agent picks up in their place: it notes the vehicle the caller is interested in, their plan and their availability, offers a test drive and can put the call through to a salesperson.
On the phone, in this line of work
Unlike the workshop, where cars are repaired, the showroom sells, and its calls are decided within minutes. Someone who has just spotted an advert, or who is home from work browsing offers online, wants to know whether they can come and see the car, when, and who to ask for. The first dealership to answer has the advantage; the others are compared afterwards.
The agent does not replace the salesperson: it prepares their callback. Each call produces a summary with the reference quoted, any trade-in of a current vehicle and the financing envisaged, noted as the caller mentions them. The agent is not connected to the dealership’s management software: it knows neither real-time stock nor the day’s terms, and does not let the caller think otherwise. It can, however, give the showroom and workshop opening hours, which often differ.
What the agent does for you
Note which advert or model the caller is asking about, their budget if they give it, and a callback number.
Book a test drive or a showroom visit in a free slot of Google Calendar or Cal.com.
State the showroom and workshop opening hours, the address and the access details you have supplied.
Transfer the call to the salesperson on duty or send you a callback request with a summary of the conversation.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactTuesday, 12:50 pm: every salesperson is at lunch or on the road. A man calls about a second-hand SUV he saw in an advert that morning.
- Alyas agentThe agent introduces itself as an AI assistant and takes the advert reference. It asks whether the caller plans to part-exchange their current vehicle, without promising any value.
- Alyas agentIt does not confirm that the car is still available: it offers a test drive on Thursday at 5 pm, in a slot opened for sales.
- The salesperson finds the reference, the plan and the test-drive time in the summary, and checks the vehicle themselves before calling back.
Connected tools
Google Calendar or Cal.com for test drives and visits. Transfer to a single number: salesperson on duty or reception. Website chat, WhatsApp and Messenger: the request is recorded and sent to you by e-mail.
Further reading
Resources
What is a callbot?Industries
Car garagesIndustries
Vehicle inspection centresUse cases
Qualify every lead before passing it to sales.Use cases
Phone appointment booking, straight into your calendar.Blog
Lead response time: what the Harvard Business Review study really saysBlog
Phone reception: the first call, the first sales moment
Other industries: Automotive & transport
Frequently asked questions
A caller asks whether the car in the advert is still there: what does the agent say?
It does not say, as it has no access to your stock. It explains that a salesperson has to check, notes the reference, offers a test drive and flags the request in the summary. Your team confirms availability when calling back.
And what about the price of the car or the trade-in of the current vehicle?
The price is given only if it is in the information you have supplied to the agent, and without commitment to a specific offer. For the trade-in, it collects make, year and mileage as the caller states them, and nothing else: the valuation remains the salesperson’s.
We have a showroom and a workshop with different opening hours: how does the agent cope?
You state each department’s hours in its information, and it tells the caller which one applies. It has only one transfer number: choose it according to the department you most want to reach, usually sales.
Will buyers know an AI is answering on behalf of the dealership?
The agent introduces itself as an AI assistant at the start of the call. A buyer who prefers a salesperson asks for one, and the call is transferred to the configured number, or their callback is noted. See also our guide to what the GDPR and the AI Act require.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.