It’s the locksmith’s own business that answers the locked-out customer, not an anonymous call centre.
In a sector plagued by anonymous platforms, a customer locked out on their landing first wants to know who they are talking to. The Alyas agent answers in your business’s name, states straight away that it is an AI and that the call is recorded, captures the address and transfers the call to you.
What the agent does for you
Answer in your business’s name, with a clear announcement of the AI and the recording: the caller knows who they are dealing with.
Capture the exact address, the floor and the type of door before transferring to your mobile.
Give information about your business — name, town, details provided — to reassure a caller wary of scams.
Log every call with a transcript: a written record that is useful if there is ever a dispute over what was said.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contact7:30 pm, a customer has shut her door with the keys inside and dinner on the hob.
- Alyas agentThe agent answers in your business’s name and says it is an AI and that the call is recorded.
- Alyas agentIt notes the address, the floor, the type of lock if she knows it, and her mobile number.
- The call is transferred to you; if you are on a job, the summary and contact details are waiting in the client dashboard.
Connected tools
Transfer to your mobile or the configured number; non-urgent appointments — lock replacement, door reinforcement — booked via Google Calendar or Cal.com.
Further reading
Industries
Building tradespeopleIndustries
Emergency call-outsSolutions
On-call answeringUse cases
Screen urgent calls, at night and at weekends.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Locksmiths: restoring trust in a sector undermined by scams
Other industries: Trades & construction
Frequently asked questions
Can a customer locked out insist on speaking to a locksmith straight away?
Yes. The agent starts by saying that it is an AI and that the call is recorded; if the customer asks for a human, it transfers to the number you have configured, ideally after noting the address. See also our guide to what the GDPR and the AI Act require.
What does the agent say to someone asking to open a door to a property they don’t live in?
It promises no opening: it notes the address and the situation and, if you tell it to, can point out that proof of address will be requested on site. The check itself is carried out by you, at the time of the job.
Lock changes are done by appointment: can the agent fill my calendar?
Yes, for anything non-urgent: once Google Calendar or Cal.com is connected, it offers your free slots for a cylinder change, a security door or an on-site quote. Urgent lock-outs follow your transfer instructions.
Won’t an AI answering service worry a customer who is already suspicious?
It is the opposite of an anonymous platform: the agent says in the first few seconds that it is an AI, speaks in the name of your identified business and quotes no prices. The call is recorded and transcribed, which also protects the customer.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.