When boilers break down one after another, no call to the heating engineer goes unanswered.
First week of a cold snap: boilers break down one after another and your line is jammed from 8 am. The Alyas agent takes every call, notes the model and the symptoms described by the customer, and books annual services in your calendar.
What the agent does for you
Absorb the call peak of the first cold weeks without leaving the phone ringing unanswered.
Schedule annual boiler services directly via Google Calendar or Cal.com.
Take down the appliance’s make, the error code displayed and the address before transferring breakdowns to you.
Tell callers about your areas served and lead times, based on the information you have provided.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactSunday evening, -2 °C outside: a family calls, the boiler has gone into safety mode and nothing is heating.
- Alyas agentThe agent says it is an AI, then notes the make, the error code displayed and the household’s situation.
- A total breakdown in the depths of winter: your criteria classify the call as urgent, and it is transferred to your mobile.
- The next day, three requests for annual services have also been taken and booked in your calendar.
Connected tools
Annual services and visits booked via Google Calendar or Cal.com once connected; breakdowns transferred to the configured number.
Further reading
Industries
Building tradespeopleIndustries
PlumbersSolutions
On-call answeringUse cases
Screen urgent calls, at night and at weekends.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Heating engineers: surviving the first cold snap of the year
Other industries: Trades & construction
Frequently asked questions
In the middle of winter, will a customer with no heating agree to talk to an AI?
The agent does not hide it: it announces that it is an AI and that the call is recorded, then notes the make, the error code and the address. If the customer wants a technician, the call is transferred to the configured number or noted for a callback. See also our guide to what the GDPR and the AI Act require.
A customer reports a smell of gas near their boiler: what does the agent do?
It does not assess the risk itself: it relays word for word the procedure written in its instructions, for example leaving the premises and calling 112 or the gas emergency number. Set this instruction up from the start so that it comes before any other question.
My annual services are scheduled in Google Calendar: can the agent fill them in?
Yes: once Google Calendar or Cal.com is connected, the agent offers the free slots and creates the service appointment there. Block out the time reserved for breakdowns so that it does not offer it.
Can the agent keep up with the first big freeze?
It picks up at every ring, qualifies the request against your criteria and transfers only urgent breakdowns. The other calls are logged with a transcript and summary in your client dashboard, for a callback during the day.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.