Both hands on a pipe, the plumber still has a phone line that answers.
A ceiling dripping at the downstairs neighbour’s, and the customer calls three times while you are in a basement with your hands on a manifold. The Alyas agent picks up, takes down the address and the nature of the water damage, and transfers the call to you if the case is pressing.
What the agent does for you
Answer water damage calls and take down the address, floor and nature of the damage.
Pass on the instructions you have provided to the caller, such as turning off the property’s water supply.
Take requests to replace a hot water cylinder or taps and book an appointment in your connected calendar.
Pass on every request with a transcript and summary in your client dashboard.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactA tenant calls: water is coming through her bathroom ceiling, and the managing agent gave her your number.
- Alyas agentThe agent says it is an AI, then notes the address, the floor and what she can see.
- Alyas agentIt passes on your instruction — turn off the property’s water supply — until you arrive.
- The call is transferred to your mobile; the written summary is waiting in your client dashboard.
Connected tools
Call-out appointments booked via Google Calendar or Cal.com once connected. Call transfer to the number you have configured, your mobile for example.
Further reading
Industries
Building tradespeopleIndustries
Heating engineersSolutions
On-call answeringUse cases
Screen urgent calls, at night and at weekends.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Locksmiths: restoring trust in a sector undermined by scamsBlog
Quotes over the phone: why not to price on the spot, and what to ask on the first callBlog
Emergency repair: price, delay, identity — what a customer wants to know on the phoneIndustries
Pest control
Other industries: Trades & construction
Frequently asked questions
Will a customer panicking over a leak understand that an AI is answering?
Yes: the agent says so in one sentence at the start, along with the fact that the call is recorded, then goes straight to the address and the damage. If she asks to speak to you, the call switches to the configured number, your mobile for example; otherwise, her call is waiting for you in summary form. See also our guide to what the GDPR and the AI Act require.
Can the agent guide a customer to turn off the water or find their stopcock?
It relays the general instructions you have given it, such as closing the property’s stopcock or the one near the meter. It goes no further than what you have written and never comments on where the leak is coming from.
Managing agents and letting agencies call me too: do I need a separate number for them?
Not necessarily: you forward your current line to Alyas through your operator, and the agent takes all calls with the same instructions. A dedicated number is still possible if you want to keep this professional call flow separate.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.