Your travel agency captures holiday requests even during your client meetings.
In the middle of a meeting presenting a travel itinerary, you cannot pick up: the missed call might have been a family ready to book. Meanwhile, the Alyas agent answers, gives information from what you have provided and captures the quote request.
What the agent does for you
Answer during your client meetings and outside agency opening hours.
Capture a holiday quote request: preferred destination, period, number of travellers, indicative budget, contact details.
Give information about the agency from what you have provided: specialities, destinations covered, opening hours, documents to prepare.
Offer an appointment at the agency or by phone through your calendar, once Google Calendar or Cal.com is connected.
An example workflow
Illustrative example
A scenario written to show how it works: it is not the recording of a real call.
- The contactTuesday, 3 pm, you are in a meeting; a couple calls about a tour of Japan in the spring.
- Alyas agentThe agent says it is an AI and explains how the agency works, using your information.
- Alyas agentIt notes the destination, the intended period, the number of travellers and the indicative budget, then offers a slot in your calendar.
- At the end of your meeting, you read the summary in the client dashboard: the next appointment is already booked.
Connected tools
Google Calendar or Cal.com to offer appointments once connected. For your travel file management tool, a compatibility check is required.
Further reading
Industries
RestaurantsIndustries
CampsitesSolutions
Call answeringUse cases
Qualify every lead before passing it to sales.Use cases
Phone reception in the evening, at weekends and during holidays.Resources
AI on the phone: what the GDPR and the AI Act sayBlog
Answering the phone in English at a French business: key phrases to greet, hold and transfer callersBlog
Travel agency: staying reachable during customer appointmentsIndustries
Wine estates
Other industries: Hospitality & tourism
Frequently asked questions
Will a customer calling to plan a tour know they are talking to an AI?
Yes: the agent introduces itself as an AI as soon as it answers and states that the conversation is recorded. A customer who wants a travel consultant asks, and the call is transferred to the agency’s configured number or they are offered an appointment. See also our guide to what the GDPR and the AI Act require.
A customer who is travelling calls because their flight has been cancelled: what does the agent do?
It changes no bookings and does not look for alternatives. It notes the file, the flight concerned and a way to reach the traveller, then follows your instruction, such as a transfer to the configured number for customers who are currently travelling.
The agency’s number is printed on all our travel documents: do we need to change it?
No. You forward the line to Alyas through your operator, for example during your meetings or outside opening hours, and your customers still dial the same number. We confirm the set-up with you before the first call.
Does the agent quote holiday prices?
No. It can mention the price guidelines you give it if you wish, but the quote is still drawn up by your team after the request has been qualified.
No call or message left unanswered.
Channel, integrations, volume: you get a clear proposal before you commit.