Available soon. The ServiceTitan integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.
Why connect ServiceTitan to your agent
ServiceTitan is management software for home-service and trade businesses: plumbing, heating, electrical work and related trades. It is used to organise jobs, field teams and the follow-up of each case.
A technician under a sink does not pick up, and the neighbour's leak cannot wait until tonight. A missed emergency call may well be a job going to a competitor; linking the agent to the tool that schedules your jobs is a natural extension of its cover.
What the agent will do with ServiceTitan
Available soon
- Once the integration is delivered, the agent will be able to take your management tool into account to handle an emergency call with more context.
- The job request, meaning the address, the nature of the fault and how urgent the caller feels it is, will be able to reach the tool your dispatcher consults.
- The aim is to spare your dispatcher from replaying a message just to know where to send someone.
- What the agent will read or pass on has not been decided yet: the scope will be explained before it opens.
What already works today
- The agent answers the phone on a dedicated number, using the information you have given it about your jobs and your service areas.
- A transfer to a number of your team, which you set yourself, lets it forward a call that an automatic answer cannot settle.
- Each call leaves a recording to listen to, its transcript, a summary and an outcome badge in the history.
- On your website chat, the need a visitor leaves is recorded in Leads, and you are told about it by email.
- The agent takes no payment and sends no text messages.
Get notified when ServiceTitan is released
Leave your address and we will write to you once, on the day the integration opens.
Frequently asked questions
Does Alyas sync with ServiceTitan to schedule a job?
Not today, and the connection has no date. The agent therefore schedules nothing in your management tool.
What happens when my team is out in the field?
The agent answers on the dedicated number using what you have taught it; if you have set a transfer number, it can pass the call there.
My trade is emergency repairs: what does Alyas already offer?
The “on-call phone cover” and “phone cover” solutions on the site detail what exists today, without ServiceTitan.
I use different software from ServiceTitan: does this concern me?
This page covers ServiceTitan only. For another tool, see the catalogue or flag it with the integration request.
Related pages
- FeatureVoice agent
- FeatureCalls: playback and contact record
- SolutionOn-call answering
- SolutionAfter-hours cover
- IndustryPlumbers
- IndustryEmergency call-outs
- IndustryHeating engineers
- GuideMissed business calls: why they happen and how to reduce them
- CatalogueAll integrations