Available soon. The Livespace integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.
Why connect Livespace to your agent
Livespace is a CRM designed for sales teams. Its role is to share between salespeople what is known about contacts, conversations and deals in progress, so that nobody works blind.
An AI agent takes the place of whoever greets people first. What remains is for the salesperson to pick up from there without having to ask what the person has already been told; that is the service expected from a link with the CRM.
What the agent will do with Livespace
Available soon
- After launch, the agent will help make the follow-up of a first conversation visible to the team, in Livespace rather than in an inbox.
- The intended use: that the salesperson has, before calling back, what was asked and through which channel.
- As for what will be read, what will be written and when, the scope will be revealed at launch.
- Until that scope is published, assume that Livespace and Alyas remain two separate tools, which your team connects by hand.
What already works today
- A request left on the chat becomes a line in Leads: name, contact details, need, channel, agent and qualification.
- In Conversations, the history of calls and chats is brought together; you add notes to the contact record and call back with one button.
- When a conversation is marked “to take over”, an email alerts you so that the right person can pick it up.
- The manager also receives an email for every request a visitor leaves, and the full list can be exported as a CSV to be reused elsewhere if the destination tool allows it.
Get notified when Livespace is released
Leave your address and we will write to you once, on the day the integration opens.
Frequently asked questions
Does Livespace already receive the agent's requests?
No, the connection is not live. Requests are found on the Leads page and in the CSV export.
Will my salespeople be notified in Livespace?
We cannot say so, as the scope has not been settled. Today, the takeover alert goes by email.
What happens if the agent cannot answer?
The conversation is marked “to take over” and you are told by email; it is up to your team to carry on.
Where can I see a contact's full history?
In the Alyas Conversations list, where calls and chats are read together.