TheFork and AI agent: answering diners during service

TheForkIndustry softwareAvailable soon

Alyas's integration with TheFork is planned but not yet delivered. It is for restaurateurs who receive bookings through this platform and struggle to answer the phone during the rush.

Available soon. The TheFork integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.

Why connect TheFork to your agent

TheFork is a restaurant booking platform: diners discover tables there and book online. For the restaurant, it is one channel among others, alongside the phone, messages and people who walk in.

The phone rings precisely when the dining room is full and the kitchen is running. An agent drawing on the same source as your booking book would answer without improvising, and without making you drop your pans.

What the agent will do with TheFork

Available soon

The intended use: the agent will draw on your restaurant's booking information to inform a caller or a WhatsApp correspondent who is torn between two evenings.
Depending on what is decided, it may pass on a table request rather than sending the person back to wait for a call.
The exact scope will be specified at launch; it should not be taken to mean that the agent will collect a deposit, which Alyas does not do.

What already works today

The voice agent answers on a dedicated number and replies from your restaurant's information; the transfer to a team number is set in your workspace.
Each call is logged: a recording to replay, a transcript, a summary and an outcome badge.
When a visitor to your website chat leaves a need with an email or a phone number, the request arrives on the Leads page and you receive an email.
For a restaurant-type agent, appointment booking is not open in the chat: the agent gathers the request or hands over, but it does not enter any table.
Alyas takes no payment and no order.

Get notified when TheFork is released

Leave your address and we will write to you once, on the day the integration opens.

Frequently asked questions

Can the agent see my TheFork bookings today?

No. There is no link between the two. The agent knows about your restaurant only what you have given it: menu, instructions, practical information.

Will the agent book a table for me?

That is not decided. At launch, the page will say whether it simply reads availability, passes on a request or goes further.

How can I cope with the rush in the meantime?

Have the voice agent answer on a dedicated number, with a transfer to a team number for cases it cannot handle, then read the summaries after service.

Can the agent take a deposit?

No. Alyas takes no payment, and no change is announced on this point.

When will this integration arrive?

No date is given.