Available soon. The Slack integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.
Why connect Slack to your agent
Slack is a team messaging app: conversations in channels and direct messages, where people talk, share documents and alert one another.
For a team that lives in Slack all day, an alert email is a detour: it gets lost between two messages. The idea is to bring the agent closer to where the team already is.
What the agent will do with Slack
Available soon
- The intended use is to bring up in Slack whatever deserves human attention, for example a new request or a conversation to take over.
- Your team could then react without leaving its usual messaging app.
- What will be sent, to which channels, and whether Slack will also serve another purpose remains to be decided; the exact scope will be set out at release.
- No date is promised.
What already works today
- When a chat visitor leaves what they need and an email address or phone number, the request is filed on the Leads page and the manager receives an email.
- If the agent cannot answer or someone asks for a person, the conversation is marked “to take over” and you are warned by email.
- To follow activity, the analytics page counts calls, conversations and appointments over several periods, with a funnel from calls to leads and then appointments.
- The list of leads can be exported as CSV, so you can share it with the team by whatever means you choose.
Get notified when Slack is released
Leave your address and we will write to you once, on the day the integration opens.
Frequently asked questions
Does the agent already send messages to Slack?
No. This connection is not open yet. Today, the manager is alerted by email about new requests and conversations to take over.
Will Slack replace the alert emails?
Nothing has been announced on this. The scope of the integration remains to be defined and will be detailed at release.
Will my team be able to reply to the visitor from Slack?
That is not a promise made today. For now, taking over a conversation is done from your Alyas workspace, where it appears as “to take over”.
How can I follow the agent's activity in the meantime?
Through the single list of conversations, which brings together calls and chats, and through the statistics over several periods.