Why connect PlayPro to your agent
In a leisure venue, the phone often rings while a session is under way and nobody is free to answer.
The integration gives the voice agent access to your PlayPro venue: it relies on your real availability and your current offers, not on a grid copied into a document that someone would have to keep up to date.
What the agent does with PlayPro
- The caller describes their request: the activity, the date they have in mind, the number of participants.
- The agent queries PlayPro for that date and retrieves the open slots as well as your venue’s offers.
- It says what is actually free and answers questions from the information you have given it: packages, rules, access.
- Once the caller confirms, it creates the booking in PlayPro.
- The call joins your history, with its transcript. If the request falls outside your scope, the agent notes the need and the contact details, or transfers to your team’s number.
What you need to connect PlayPro
- A leisure venue that uses PlayPro.
- A set-up with the Alyas team: connecting your PlayPro venue, then checking your booking rules.
- Configuring the phone number the agent will answer on.
- What the agent needs to know beyond PlayPro: your packages, your rules, what to prepare before coming, held in its knowledge base.
Limits to be aware of
- Alyas collects no payment: deposits and payment remain handled by your venue.
- The integration serves calls. In the chat, Alyas appointment booking is not available to PlayPro agents.
- No self-service: the connection to PlayPro goes through the Alyas team.
- A request beyond your usual offers is not booked automatically: the agent gathers the need or passes the call to your team.
Frequently asked questions
Do I have to change booking software?
No. The integration is for venues that already use PlayPro: bookings taken by phone are created there directly.
Who connects PlayPro to Alyas?
The Alyas team, during the guided set-up: it connects your venue, goes through your booking rules with you and configures the number.
Does the agent also take PlayPro bookings in writing?
No, the integration covers calls. Alyas chat appointment booking is not offered to PlayPro agents.
Are current offers taken into account?
Yes. At the time of the call, the agent checks your venue’s offers in PlayPro at the same time as the slots.
Can I listen again to a call that ended in a booking?
Yes. Every call appears in your history, with the recording, the transcript and a badge summarising its outcome.
Can the agent hand over to the team?
Yes, to the transfer number you set in your workspace. Failing that, it records the request and the caller’s contact details.
Related pages
- FeatureVoice agent
- FeatureCalls: playback and contact record
- SolutionVoice for PlayPro
- GuideMissed business calls: why they happen and how to reduce them
- CatalogueAll integrations