Oracle OPERA and AI agent: extending your hotel's front desk

Oracle OPERAIndustry softwareAvailable soon

Alyas's integration with Oracle OPERA is announced, but neither delivered nor dated. It targets hotels whose front desk cannot handle the counter, the phone and messaging at the same time.

Available soon. The Oracle OPERA integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.

Why connect Oracle OPERA to your agent

Oracle OPERA is hotel management software published by Oracle. In this kind of tool, a hotel's front desk keeps track of its rooms, stays and guests.

A receptionist cannot serve the person standing in front of them, pick up the phone and reply to messages all at once, and nobody keeps watch behind the desk while the hotel sleeps.

What the agent will do with Oracle OPERA

Available soon

The agent will be able to draw on the hotel information held in OPERA to tell a traveller whether a room suits their stay.
An enquiry or booking request will be able to reach the team with the useful details, instead of a message forgotten on a voicemail.
The exact scope will be specified at launch; read-only or more, the decision has not been made.

What already works today

The voice agent answers the hotel's phone on a dedicated number, from the information you give it, and can transfer the call to a team number set in your workspace.
On WhatsApp, it answers messages received on the hotel's number, provided you have a Twilio account with WhatsApp, Meta Business verification and a dedicated number that does not stay on the consumer app.
Your website chat welcomes travellers with the name and welcome message you choose.
Services, facilities, arrival instructions: you give them to the agent through your website, PDFs or text.
When the agent cannot answer, the conversation is marked “to take over” and an email alerts you.

Get notified when Oracle OPERA is released

Leave your address and we will write to you once, on the day the integration opens.

Frequently asked questions

Does the agent already know my rooms and stays in OPERA?

No. No connection exists yet. It answers from what you have passed on to it: services, facilities, instructions.

Do I have to leave OPERA to use Alyas?

No, and that will not be the aim: the agent is added to your management software without replacing it.

Who answers the phone when the front desk is busy?

The voice agent picks up on the dedicated number without waiting for a receptionist to be free. For situations it cannot handle, a transfer to the team is set in your workspace.

Does the agent take payment for a room?

No. Alyas takes neither payments nor orders.

When will the link with OPERA be in place?

No date is announced.