Available soon. The HubSpot integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.
Why connect HubSpot to your agent
HubSpot brings together, in one workspace, the tracking of contacts and companies, marketing, sales and after-sales service. Teams keep a record of every exchange there and run their campaigns from it.
An agent that answers the phone or replies on your website gathers information your team would like to find on the right record, without retyping at the end of the day. It is this continuity between the conversation and the CRM that we are trying to build.
What the agent will do with HubSpot
Available soon
- Once the integration is released, the agent will be able to recognise a contact already known in your HubSpot and adjust its reply to their situation.
- Needs expressed by phone or in the chat will be able to reach your records, so that whoever handles the follow-up starts with full context.
- Your marketing and sales teams will then see requests come up in the tool they already open every morning.
- The exact scope will be set out at release; until then, none of this should be taken for granted.
What already works today
- When a chat visitor leaves what they need along with an email address or phone number, the request arrives on the Alyas Leads page, with its channel, the agent concerned and a qualification.
- You are alerted by email, and the complete list can be exported as CSV.
- If your HubSpot accepts CSV file imports, you can load these contacts in yourself in the meantime.
- On the phone, the agent answers on a dedicated number from your business information; each call keeps its recording, its transcript and its summary.
Get notified when HubSpot is released
Leave your address and we will write to you once, on the day the integration opens.
Frequently asked questions
Can HubSpot already be connected to Alyas?
No. The integration is listed as “Soon” in the catalogue, with no deadline. This page describes an intention, not an option you could switch on in your workspace.
Can my requests still end up in HubSpot?
Not automatically. They appear on the Alyas Leads page, from which you export the list as CSV to import it yourself, if your HubSpot allows it.
Will we be able to choose what information is sent to HubSpot?
The scope has not been settled, so we cannot guarantee anything on this point. The possibilities will be detailed at release.
How do I make my need known?
Use the integration request link in the catalogue, describing how you would use HubSpot with your agent.
Related pages
- FeatureLeads and human takeover
- FeatureChat for your website
- SolutionChat for your business
- SolutionVoice for your business
- IndustryEstate agencies
- IndustryE-commerce and online shops
- GuideQualifying leads by phone: the questions to ask and how to hand them over
- CatalogueAll integrations