Available soon. The Hostaway integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.
Why connect Hostaway to your agent
Hostaway is holiday-rental management software: it helps run several properties and their stays from a single workstation.
From one stay to the next, the questions repeat: where to find the keys, how to get into the property, what to do if the hot water runs out. They arrive at night or in the middle of a journey. An agent that knows the property and the stay concerned answers better than a template message.
What the agent will do with Hostaway
Available soon
- The agent will draw on the stay information kept in Hostaway to answer a guest about their property.
- An incident reported in conversation will be able to reach your team with the useful context, without the guest having to repeat everything.
- You will carry on managing your properties from Hostaway: the agent will plug into it, not replace it.
- The exact scope will be specified at launch; what the agent will be able to read or pass on has not been settled.
What already works today
- You give the agent your welcome booklet, as a PDF file, as text or from your website: it draws on it to answer about access, facilities and house rules.
- On WhatsApp, it answers messages received on your business number, provided you have a Twilio account with WhatsApp, Meta Business verification and a dedicated number.
- The chat on your direct-booking website answers visitors in your name, with a welcome message you set.
- The voice agent answers on a dedicated number and can transfer to a number of your team.
- If the guest asks for a person, the conversation goes to “to take over” and an email alerts you.
Get notified when Hostaway is released
Leave your address and we will write to you once, on the day the integration opens.
Frequently asked questions
Can my welcome booklet be used right now?
Yes. Added to the knowledge base, as a PDF file or text, it feeds the agent's answers about the property.
Can the agent see the calendar of my properties?
No. No connection with Hostaway exists to date: it knows neither the current stays nor the free dates.
Can it ask for a deposit or a payment?
No. Alyas takes neither payments nor orders.
How do I set up WhatsApp before the integration arrives?
You need a Twilio account with WhatsApp, Meta Business verification and a dedicated number, which does not stay on the consumer app.
When will this integration be delivered?
No date is given. The page will be updated at launch.
Related pages
- FeatureWhatsApp and Messenger
- FeatureKnowledge base
- SolutionChat for your business
- SolutionAfter-hours cover
- IndustryHotels and holiday rentals
- GuideWhatsApp Business for companies: the app, the platform and AI agents
- CatalogueAll integrations