Available soon. The BaseLinker integration cannot be used yet: what follows describes the intended use, with no date promised, and then what you can already do with Alyas.
Why connect BaseLinker to your agent
BaseLinker is an order and marketplace management tool for e-commerce: it brings together in one place what arrives from several sales channels.
For a seller present on several marketplaces, questions come in from everywhere and the right information is scattered. An agent connected to the centralising tool would be better placed to answer than one that knew only your website.
What the agent will do with BaseLinker
Available soon
- Once the connection is released, the agent will be able to draw on the information BaseLinker gathers to answer your buyers.
- The aim is to let it steer someone without you having to dig through your orders.
- What it will read and what exactly it will do has not been settled; the exact scope will be set out at release.
- No date is promised.
What already works today
- On your website, the Alyas chat answers from your business information, and you give it your shipping or returns terms through your website address, PDFs or text.
- WhatsApp is supported: the agent replies to messages received on the business number, with a Twilio account, Meta Business verification and a dedicated number.
- The Conversations page brings calls and chats into a single list, with a contact record and notes.
- The agent takes neither orders nor payments; requests left by visitors can be exported as CSV, which is useful if your tool accepts the import of a file of that type.
Get notified when BaseLinker is released
Leave your address and we will write to you once, on the day the integration opens.
Frequently asked questions
Does the agent already see my BaseLinker orders?
No. The connection is not open and nothing is read from BaseLinker today.
Will this integration cover my marketplaces?
BaseLinker manages them, but how the agent will benefit has not been settled. The detail will be given at release.
Will the agent be able to modify an order?
No promise is made on that. For now, it takes neither orders nor payments.
How can I answer my buyers without waiting?
By preparing your knowledge base and your website chat now; WhatsApp can be added if you meet its prerequisites.