Why connect n8n to your agent
Some requests do not end with a reply: a contact then has to be added to a CRM, an email sent or a row added to a spreadsheet. These tasks are specific to each business.
n8n is the automation tool Alyas uses to build them. Rather than asking you to plug in your own instance, the team prepares the workflows with you, hosts them and links them to the agent that needs them.
What the agent does with n8n
- With you, the Alyas team defines the useful automation, for example to a CRM, an email or a spreadsheet, builds it in n8n and hosts it.
- The workflow appears in your agent’s “Workflows to enable” list: you tick the ones it may launch.
- In a conversation you hold from your workspace, when the request calls for it, the agent triggers the workflow and passes it, in plain language, what it needs to process.
- The task runs in the background: the conversation carries on without waiting for it.
- When you ask again how the operation is going, the agent fetches the automation’s status and output and reports them to you.
What you need to connect n8n
- A need described with the Alyas team: which data, to which tool, at what point.
- A set-up on a quote, depending on the plan.
- A chat agent to which the chosen workflows are linked.
Limits to be aware of
- You do not connect your own n8n account: only workflows prepared and hosted by the Alyas team are offered.
- Anonymous visitors, on your website chat, WhatsApp or Messenger, cannot trigger these workflows: for security, Alyas reserves them for conversations held from your workspace. The “What your agent can really do” card shows the two tool lists.
- The result is not instant: the agent retrieves it once it is ready.
- No self-service: every new workflow goes through the team.
Frequently asked questions
Can I connect my own n8n?
No. The workflows are prepared with you and hosted by the Alyas team; your n8n account, if you have one, is not connected.
Can my customers launch an automation by writing in the website chat?
No. An automation acts on your data or sends something outside: Alyas reserves it for conversations held from your workspace and does not offer it to visitors on the website, WhatsApp or Messenger.
Which tools can an automation send data to?
The ones the workflow is designed for: a CRM, an email or a spreadsheet, for example. The scope is defined with the team, case by case.
How much does the set-up cost?
It is done on a quote, depending on the plan. No price is shown for this service.
How do I know whether the automation has completed?
Ask the agent: it checks the results of the automations it launched and gives you their status and output.