Ubicentrex alternative: equip secretaries and call agents, or let an AI pick up?

Founded in 2009 in Strasbourg, Ubicentrex’s stated mission is to build solutions for call centres and remote secretarial services. Its features show it: a module for billing clients per call, per minute, at a flat rate or in tiers, call subcontracting between two answering services each equipped with a licence, call scripts with variables, a predictive dialler and personalised email sending for prospecting.

On the telephony side, Ubicentrex states that it is registered as an operator with the Arcep (France’s telecoms regulator) and holds number allocations. It provides DID numbers to which you forward a line in order to handle its calls in its interface, with a pre-answer message, adjustable hours, IVR and recording. Extensions run in the browser via WebRTC or on IP phones.

Ubicentrex also sells a conversational AI agent. Its page presents it as available 24/7, able to take simultaneous calls without a queue, to guide the caller towards booking an appointment and to rely on call scripts just as a call agent would. For missed calls, it provides an audio and text transcript, stated as available in under 24 hours.

An answering service or a practice already equipped with Ubicentrex would therefore do well to evaluate this agent first, since it builds on the call scripts already written for its teams.

For the medical sector, Ubicentrex highlights the patient record displayed when the call comes in, routing by specialty and by hours, message prioritisation, automatic follow-up of patients who could not be reached and multi-site management; its solutions are also hosted in France, in HDS-certified data centres. These features assume secretaries who pick up: they serve to distribute and track their work better.

If your organisation has no secretarial team and mainly wants to stop letting the phone ring, Alyas covers that need without a team to equip. It answers from your information (website, text, PDFs), states that it is an AI and that the call is recorded, takes contact details, offers an appointment and sends you a transcript and summary. It does not detect emergencies on its own and does not route between specialities: the caller can only ask to be transferred to the single number you have chosen.

A team working in Ubicentrex could hand Alyas its night-time and weekend calls, or those left unanswered, provided its configuration allows them to be forwarded to an external number. Ubicentrex mentions adjustable hours and transfers to other extensions; its public pages do not detail forwarding to an outside number, so check this with its team.

On the other hand, a telephone answering service will not find in Alyas anything to replace its software: no extensions for its call agents, no shared calendar, no supervision, no billing of its own clients.